Workforce Optimisation Manager

Job No: GMHBA429
Location: Geelong

GMHBA have embarked on a large-scale multi-year business change program focused on reinventing the way we work from the ground up. To help, we are looking for a talented individual to join our Operations team as a Workforce Optimisation Manager.
Within this role, you’ll be responsible for leading and building our workforce planning capability, working closely with our management teams to deliver upon People, Business and Customer scorecard objectives. The role takes ownership of demand, capacity, and capability planning as well as the rostering function for all business areas with in Private Health Insurance Operations.
GMHBA is an Australian not for profit health insurance and care company with more than 80 years’ experience.  We are Australia’s leading regionally based health insurance and care company with more than 400,000 members. Through our personalised approach and exceptional customer service, we put the health and wellbeing of our members and communities first.
To be successful, you’ll need:
  • 3-5 years’ experience in senior workforce planning roles within complex, multi-channel, multi-brand and multi-stakeholder environments.
  • A thorough understanding of the Erlang theory
  • A demonstrated ability to thrive in a fast-paced dynamic environment, demonstrating confidence and strength of character to achieve positive solutions.
  • Proficiency in the use of information and communications technology to include CRM databases and Telephony System Reporting.
  • Familiar with full service and low touch service models.
  • Strong analytical thinker with exceptional interpersonal skills.
  • Demonstrated analytical ability and judgment; able to see and solve problems holistically, sometimes with limited information - comfort and ability to manage ambiguity.
Highly Desirable
  • Private Health Insurance, Banking, or General Insurance experience
  • Tertiary Qualification
  • Experience working in an Agile environment
  • Prosci certification
  • Teleopti experience
  • Experience with Genesys stack
Submit your application TODAY via the form below. Download the position description for more information. 
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At GMHBA we celebrate and harness diversity and consider it a competitive advantage. We encourage applicants from all diverse backgrounds and Aboriginal and Torres Strait Islanders are encouraged to apply.
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