Continuous Improvement Specialist

Job No: GMHBA425
Location: Geelong

We're looking for an experienced process and continuous improvement professional to join our productivity team in Geelong.
About the role

The Continuous Improvement Specialist is a key role in the Continuous Improvement team focused on coordinating ongoing continuous improvement initiatives across the organisation and contributing to the development of a Continuous Improvement culture.

Working closely with business unit managers and team leaders, and under the guidance of the Head of Continuous Improvement, this role is responsible for coordinating the identification, comprehensive analysis, process re-engineering and implementation of business process improvement initiatives. These initiatives are designed to transform the business through improved customer experience, increased operational efficiency, reduced risk, reduced waste and reduced costs.
GMHBA is an Australian not for profit health insurance and care company with more than 85 years’ experience, and more than 400,000 members. Through our personalised approach and exceptional customer service, we put the health and wellbeing of our members and communities first.
About you
As the ideal candidate, you will be able to demonstrate:
  • Lean Six Sigma green belt certified or qualifications in continuous improvement, process re-engineering, business analysis and/or project management methodology,  or equivalent experience
  • Demonstrated experience in the development and implementation of a range of process improvement projects end to end in a service industry (3+ years).
  • A proven ability to effectively engage a varied workforce in CI initiatives
  • Highly developed leadership, communication, negotiation and influencing skills
  • Advanced data analysis experience
  • Ability to work flexibly in a change environment and to work collaboratively to achieve results.
Highly desirable
  • Tertiary Qualifications in business, commerce or a related discipline.
  • Demonstrated experience in health Insurance or an insurance related field
  • Experience working in an Agile environment
  • Experience in or exposure to applying Human Centered Design or Design Thinking.

Let's get started?
To download the position description, click here. For a confidential discussion about this role, contact Maria Sophocli, Talent Acquisition Consultant on 0467 499 336.
At GMHBA we celebrate and harness diversity and consider it a competitive advantage. We encourage applicants from all diverse backgrounds and Aboriginal and Torres Strait Islanders are encouraged to apply.
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